Skip to main content
Here are some excellent resources for your business


A marketing strategy will help you identify your best customers, understand their needs and implement the most effective marketing methods.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Direct marketing can be a highly successful way to generate sales from existing and new customers. Find out how to target them in the best way.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.


Favourable media coverage can bring a range of business benefits. But how do you attract the attention of editors, broadcasters and journalists?

Six things you need to know about Twitter

Twitter is used by millions of people and brands. It's a great way for small businesses to reach a wide audience, says Luan Wise

Founded in 2006, Twitter's stated mission is to "give everyone the power to create and share ideas and information instantly". Fast and concise in its messaging, Twitter can work well for both businesses and individuals.

1. What is Twitter?

Twitter is a micro-blogging platform where individuals or businesses can post short messages called tweets. A tweet is limited to 280 characters (140 characters prior to November 2017) and can include images, videos or links to websites.

You can "follow" other accounts, meaning you will see their tweets appearing in your timeline as they are posted. You can also "retweet" them, to share their message with your own followers.

2. What is the Twitter audience like?

Twitter has a huge user base of 328 million monthly active users worldwide; demographically users are more likely to be male, and in younger age groups (under 34).

3. What are the hot topics on Twitter?

Twitter is the place to find out "what's happening in the world that people are talking about right now".

Twitter is instant and is particularly suitable for sharing breaking news events. Users can follow popular events or issues through the use of hashtags.

From news to entertainment, sports, politics and everyday interests - as it happens you'll find conversations on Twitter.

4. What's special about Twitter for businesses?

The great thing about Twitter is that an individual or small business can get attention. It's quick to use and doesn't require advertising budgets to get results. You do have to show up regularly though - at least once or twice a day - to get results.

5. Which businesses are using Twitter?

Twitter attracts a diverse audience from politicians to celebrities as well as business leaders.

Twitter is a social media platform that can have multiple business uses, from creating awareness to lead generation and customer service. In fact, many organisations opt for multiple Twitter accounts.

People like to follow accounts that post topics that interest them, so if you have multiple messages to send on different topics, creating separate accounts can be a great way to stay relevant to the needs of your different audiences.

You could consider having:

  • a corporate account dedicated to providing updates on your company as a whole;
  • a customer service account to answer questions and comments;
  • a product-led account to provide product news and information;
  • audience-led accounts focused on the needs of a target audience: for example, this could be location-specific or subject-specific to cater for niche groups.

6.How do you get started?

It's easy! Visit Twitter, create an account, complete all the profile details and start posting some tweets.

Use hashtags to identify the nature of your content and start following other users; hopefully lots of them will follow you straight back.

Written by Luan Wise.

Stay up-to-date with business advice and news

Sign up to this lively and colourful newsletter for new and more established small businesses.